Since the communications between controllers and thermostats is 9600 baud, allowing multiple simultaneous connections to the network will increase the network activity on the network which could cause additional delays and timeouts on the clients. The chance for these problems increases with each potential client that is added to the system.
To minimize the impact:
•Increase the polling delay times in the Command Center Software to a larger time interval.
•Train your users to set the Command Center software to OFFLINE or close the software when it is not in use.
•Since the original design of the Command Center software was for single client use, there may be situations where one client’s commands get overwritten by another clients command. For example, the schedules in each client are specific to that client and are not synchronized with the controllers. So client A has one set of schedules that is downloaded and client B downloads a different set of schedules, client B will win since it was the last set to be downloaded.
•If Command Center is going offline while E2H is sending multiple commands (e.g. an event is triggered for multiple thermostats to start at the same time), increase thermostat poll delay to 3 * (# of simulaneous thermostat commands) seconds. Example: 10 thermostats get switched to Day mode at the same time during Sunday Worship. Increase Command Center poll delay to 3*10 = 30 seconds.