Please refer to the error log files, Windows event application log, and the Events2HVAC Windows service log files to help determine errors that are causing problems.
For more detailed help for troubleshooting, please see the support site. You may need to login with your support account first.
All troubleshooting articles:
http://support.streamsidesolutions.com/forums/20487932-Troubleshooting
Basic troubleshooting steps:
http://support.streamsidesolutions.com/entries/20888138-Basic-Troubleshooting-Information