Connection Tab

The Options tab contains all the necessary settings for logging into the Honeywell TCC system.

 

User Name

Enter the user name (email) for the Honeywell TCC Portal.  It is recommended that you create a separate account with minimum location permissions instead of using an existing user’s account.

Password

Enter the password to login to the system.

Commands

When a command fails to execute (thermostat offline, etc.), these settings will retry the command after a delay.

  Field Name

  Description

  Range

Retries

Number of attempts to retry any failed commands

Default = 1

Retry Delay

Number of milliseconds to delay before each retry.

Default = 3000 ms

HTTP Timeout

Number of milliseconds after a request is made before it fails

Default = 30000 ms

*Success Timeout

This is the maximum time starting when the command is accepted by Honeywell until “Succeeded” is reported by Honeywell.

(This is ignored if “Don’t Wait for Success” flag is checked)

Default = 60000 ms

(Command can take from 3 seconds to 40+ seconds depending on traffic)

*When commands are sent to Honeywell TCC, unless they fail validation, they are accepted immediately and queue for final delivery to the thermostat.  E2H will poll for status of the delivery for up to the success timeout.  If it responds with “Succeeded”, the command has been sent and accepted by the end device.  If it responds with “Failed” the error is logged and if you have re-tries enabled, it will try again.  Most commands are accepted in under 60 seconds.

Log API Requests

Check this option to generate DEBUG log entries for each request from Events2HVAC to the Honeywell TCC system.  This is primarily used temporarily for troubleshooting.  The logger must be logging DEBUG events for this data to show up in the log files.

Log API Responses

Check this option to generate DEBUG log entries for each response from the Honeywell TCC system.  This is primarily used temporarily for troubleshooting.  The logger must be logging DEBUG events for this data to show up in the log files.

Note:  Make sure you turn this feature off after troubleshooting so that the response files don’t fill up your hard drive.