Subscriptions

The subscription selections determine which of the reports the selected user will receive. To enable emails, see Events2HVAC Options > Email Tab.

 Below is the list of available reports:

•      Daily Event Report
A PDF copy of the Daily Event Report is generated and emailed to the user daily.

•      Daily Equipment Commands Report
A PDF copy of the Daily Equipment Commands Report is generated and emailed to the user daily.

•      Daily Security Report
A PDF copy of the Daily Security Commands Report is generated and emailed to the user daily.

•      Daily HVAC Report
A PDF copy of the Daily HVAC Commands Report is generated and emailed to the user daily

•      Fatal Error Report
An email report is sent to the user for each error that is considered FATAL. A fatal error is an error that causes the failure of the Events2HVAC Windows service. A fatal error will prevent any and all equipment commands from being executed on schedule. This type of error should be handled immediately, and an error report should be sent to the Streamside Solutions support team.

Example Fatal Error: Service failed to start or shutdown unexpectedly.

•      Error Report
An email report is sent to the user for each error generated that is considered a general error. The severity of the error can vary, however it still should be investigated promptly.

Example Errors: Command timeout, controller offline, polling errors, schedules missed

•      Warning Report
An email report is sent to the user for each error generated that is considered a warning (low-level). The severity of the warning can vary and may not require any action is some cases. Activating this subscription can result in verbose messaging to the designated email address.

Example Warnings: Service shutdown and return to normal